Complaints

At Frimley Park Hospital we work hard to deliver a first-class comprehensive health care service for our patients but we know that, despite our best efforts, things can sometimes go wrong.

We take all complaints very seriously, try to learn from them and see how we can improve the quality of the service provided. If you have been dissatisfied with any aspect of the treatment or service you have received, it is best to try and have this addressed as soon as possible.

If you are an inpatient, outpatient, or the nominated representative for a patient, this will mean asking to speak with the nurse in charge of the area you are in. If they are not available, or if you are not satisfied with their response, please contact the Head of Nursing for the area concerned. Their names and photographs are displayed in relevant areas of the hospital and they can also be contacted by telephoning the main switchboard on 01276 604604. You can also ask to speak to our Patient Advice and Liaison Service (PALS) who will do their best to resolve the issue for you.

If we have been unable to resolve your concerns, you may wish to make a formal complaint. This should be done in writing to our Chief Executive, Mr Andrew Morris, at the address below within six months of the problem occurring. Alternatively, you may wish to email your formal complaint, again within the same timescale, to This email address is being protected from spambots. You need JavaScript enabled to view it. .*

(* Please note that email is not a secure communication method and patients are asked not to disclose detailed information about their care to this email address as it is a generic email accessible by a number of Trust staff.)

A brief summary of Frimley Park's complaints procedure can be found here. This follows the national guidance for NHS complaints. Please be assured that making a complaint will not adversely affect any care you receive.

Mr Andrew Morris
Chief Executive
Frimley Park Hospital NHS Foundation Trust
Portsmouth Road
Frimley
Camberley
Surrey
GU16 7UJ

Useful telephone numbers:

PALS manager: 01276 526530
Complaints coordinator: 01276 604336
Main switchboard: 01276 604604

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Frimley Park Hospital NHS Foundation Trust, Portsmouth Road, Frimley,
Surrey GU16 7UJ. Tel: 01276 604604